Louhi Hoito™ maintenance services

In Louhi Hoito™ maintenance services, Louhi is responsible for server monitoring and maintenance in accordance with the agreed service level. Stop monitoring and leave your server maintenance to Louhi.

from 21,63 €/mo (+vat)

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Louhi Hoito™
Valvontapalvelu Oma

Louhi’s automated monitoring system monitors the customer’s server and its defined processes for faults transmits alerts via text message and / or email to the customer.

Monitoring of agreed service components
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Up to 10 supervised processes or URLs
Alert to customers either 24/7 or 13/5
Repair work can be ordered from Louhi for a separately billed price

21,63 €/mo (+vat)

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Louhi Hoito™
Valvontapalvelu Plus

Louhi monitors the agreed services on weekdays from 7 AM to 6 PM. Louhi responds to potential issues and notifies the customer’s contact person about any alerts. If necessary, the customer can provide Louhi with the fault situation instructions they have created, which Louhi will follow before making contact.

Monitoring of agreed service components
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Repair of faults which have occurred during the night begin on weekdays starting at 7:00

If a potential fault situation and the resulting fault alert are not caused by Louhi and the platform systems under its responsibility, the work done will be billed according to the current price list, with a minimum billing time of 0.5 hours (during the hours of 7 AM to 6 PM).

Louhi responds to the alarm within 0-30 minutes.

33,02 €/mo (+vat)

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Louhi Hoito™
Valvontapalvelu Plus 24/7

Louhi monitors the agreed upon services around the clock and reacts to fault conditions when receiving an alert. The customer can provide Louhi with a fault situation plan which Louhi will carry out upon receiving an alarm.

Monitoring of agreed server components, processes, and capacity
Monitoring of agreed URLs
Operating system level monitoring
Problem situation response corresponding to the agreed service level
Monitoring server resource adequacy (memory, disk space, CPU, traffic)
Louhi receives alarms and responds to them 24/7/365
Contact information to which alerts are sent by text message and / or email can be defined in the maintenance agreement. (In addition to Louhi’s on-call agent)

If a fault or malfunction is not due to Louhi or the platform systems it is responsible for, the work will be billed according to the current list price – with the minimum billing time being 0.5 h (between 7:00-18:00)

78,56 €/mo (+vat)

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Louhi Hoito™
Päivityspalvelu

Louhi Hoito™ Päivitypalvelu (Update Service) includes the server’s monthly security updates from the available updates. The installation time for the updates is agreed upon together with the customer. Updates are generally performed on weekdays between 7 AM and 6 PM, unless otherwise agreed.

The update service does not include security hardening due to possible external factors. For example, a vulnerability has been detected in openSSL, and it can only be fixed thru configuration changes. The changes made are billable work, charged according to the price list, unless otherwise agreed.

67,17 €/mo (+vat)

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Application level Louhi Hoito™ services

Louhi Sovellushoito is responsible for maintaining applications installed on to the operating system. Each of the applications to be maintained has its how maintenance service agreement. Louhi monitors and maintains the selected applications and ensure their functionality. Louhi also installs version and security updates.

Sovellushoito application management can be ordered with or without upgrades, or update control, so Louhi monitors version and security updates and informs you of them updating on your behalf at your request. Louhi is not responsible for compatibility issues, but solves them on demand on an hourly billed basis.